Supply Chain

ISO 9001 - What does it mean in the Supply Chain? 

How can you be sure that your suppliers understand what you expect from them, and are capable of providing you with a consistent, conforming product? This informative text provides some answers to these questions and will inform you about how you can get the most out of using ISO 9001 as a supply chain tool.


  • Meet your needs and expectations 

  • Comply with applicable regulations

The requirements cover a broad range of topics, including:


  • Your supplier’s top management commitment to quality

  • Its customer focus

  • Adequacy of its resources 

  • Employee competence

  • Process management (for production, service delivery and relevant administrative and support processes)

  • Quality planning

  • Product design

  • Review of incoming orders

  • Purchasing

  • Monitoring and measurement of its processes and products

  • Calibration of measuring equipment

  • Processes to resolve customer complaints

  • Corrective/preventive actions and a requirement to drive continual improvement of the QMS


Last but not least, there is a requirement for your supplier to monitor customer perceptions about the quality of the goods and services it provides.


(This document is taken from the ISO website with the permission of ANSI on behalf of ISO. (c) ISO 2013 - All rights reserved.)