Supply Chain

​ISO 9001 - What does it mean in the Supply Chain? 

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How can you be sure that your suppliers understand what you expect from them, and are capable of providing you with a

consistent, conforming product? This informative text provides some answers to these questions and will inform you about how you can get the most out of using ISO 9001 as a supply chain tool.

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• Meet your needs and expectations 

• Comply with applicable regulations

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The requirements cover a broad range of topics, including:

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• Your supplier’s top management commitment to quality

• Its customer focus

• Adequacy of its resources 

• Employee competence

• Process management (for production, service delivery and relevant administrative and support processes)

• Quality planning

• Product design

• Review of incoming orders

• Purchasing

• Monitoring and measurement of its processes and products

• Calibration of measuring equipment

• Processes to resolve customer complaints

• Corrective/preventive actions and a requirement to drive continual improvement of the QMS

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Last but not least, there is a requirement for your supplier to monitor customer perceptions about the quality of the goods and services it provides.

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