QUALITY
ASSURANCE
The planned and systematic activities implemented within a quality system that provides confidence quality requirements will be fulfilled.
To measure and monitor the output of business processes to increase efficiency and show effectiveness throughout the operation.
About
Services
Quality
Government
The government, at every level, has a huge responsibility for running efficient operations, providing excellent customer service, ensuring money from taxpayers is handled properly, and being accountable for its decisions and actions.
We help our clients understand how to use quality standards and basic quality tools to effectively manage their organizations and set the standard for running their businesses.
Quality Management Principles
1. Customer Focus
2. Leadership
3. Involvement of People
Process Improvement, Procedure Writing, Problem Solving, Quality Audits, Training and Organizing.
Our services are designed to save you time and money, create a system to grow by, and give you peace of mind, knowing your quality system is safe and secure with us.
Our experience includes 22 years in Food, Motor and Print Manufacturing/Distribution, Inventory Management, Production Planning, Customer Service, Environmental Health and Safety and Quality Management.
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Latest News
2012!!! ProcedurePros has added the Quality Tracker as a tool for storing documents, approving documents, tracking customer complaints, corrective and preventive action, quality audit information and training for our clients. This tool is Web-based and is protected by username and password. We will use this tool so our clients can outsource their quality management program with us. This is a huge savings for organizations that do not have a quality manager, internal auditors, or trainers. To view the page, click on "Quality Tracker Log-In" in the top right corner of our Website.
ABOUT US
ProcedurePros, LLC was founded by Beverly Edmonds in 2006. Our experience includes 22 years in Food, Motor and Print Manufacturing/Distribution. Specific job responsibilities include Inventory Management, Production Planning, Customer Service, Quality Management and Environmental Health and Safety.
The company focus was initially on organizing businesses and targeting micro-entrepreneurs in the Atlanta, GA area.
For 2012, the company is targeting the federal, state and local government and gearing up to work with women government contractors and women looking to do business with the government.
Our recent clients include The Global Institute of Enterprise Development (www.theglobal-institute.com) for whom we documented procedures for the Webinar process and provided technical support for the monthly Webinar presentations and training sessions.
We are also working with Real Parents, Inc. (www.realparents.net), on maintaining and submitting its quarterly reports for the HUD Housing Counseling Program.
QUALITY POLICY
ProcedurePros provides excellent customer service. We respond promptly and professionally to all requests, provide our clients with accurate information regarding quality standards, principles, tools and real-life experiences to help improve operational performance. We exercise due diligence when auditing systems and perform all services with integrity.
QUALITY OBJECTIVES
Our 2012 objectives include: 1) Establishing and maintaining long-term relationships with all of our clients, 2) Receiving a survey rating of "Excellent" from 95% of our clients, and 3) Being the #1 organization that government agencies and contractors use to outsource their quality management program.
CAGE CODE
NAICS CODES
CERTIFICATIONS
VENDOR REGISTRATIONS
NIGP CODES
Cost of Quality
The cost of quality is measuring the costs associated with meeting or not meeting customer product or service requirements.
Quality Assurance
Quality assurance and quality control are two components of quality management. This assurance is based on how products are made, service is provided or how a process is performed. Quality assurance provides confidence to external customers and internally to management.
Auditing is a component of quality assurance. An audit is defined as a systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled. (ANSI/ISO/ASQ Q9000-2000)
Procedure Writing
Make sure your procedure template has a header and includes:
The body of the procedure includes the following:
2012!!! ProcedurePros is now using Webinars to introduce the company to the community, and to provide consulting sessions, problem-solving sessions, procedure writing and training!
4. Process Approach
5. System approach to management
6. Continual Improvement
7. Factual approach to decision making
8. Mutually-beneficial supplier relationships
1. Cause-and-Effect Diagram
2. Checksheets
3. Control Charts
4. Histogram
5. Pareto Charts
6. Scatter Diagram
7. Flowcharts
Women-Owned Businesses Research
SURVEY OF BUSINESS OWNERS
Federal Contracting
SBA Releases Final Women-Owned Small Business Rule to Expand Access to Federal Contracting Opportunities. The rule requires 5% of federal contracting dollars go to women-owned small businesses.
Federal Acquisition Registers
Part 46 Quality Assurance Policy
Contracts include inspection and other quality requirements. Government contract quality assurance is conducted before acceptance, non-conforming supplies, and services are rejected. The contractor is responsible for controlling the quality of supplies and services, ensuring their vendors have an acceptable quality control system, and maintaining substantiating evidence that the supplies and services conform to contract quality requirements.
GSAM (GSAR)
General Services Administration Acquisition Manual
SBA Scorecard Learn More
2010 assessment for the federal agencies. See how they rate.
The annual scorecard is an assessment tool to measure how well federal agencies reach their small business goals, contracting data and specific agency reporting. Approximately 25% of the agencies received very low ratings for various reasons.
SBA 2011-2016 Strategic Plan
Learn More
The SBA's 3 Strategic Goals:
1. Growing businesses and increasing jobs.
2. Building an SBA that meets the needs of
today's and tomorrow's small businesses.
3. Serve as the voice of small businesses.
Quality Planning is the activity of establishing quality objectives and requirements. It includes defining responsibilities of all the people involved in the project, setting clear goals and objectives, establishing logical steps to reach the goals and objectives, identifying the necessary resources, an implementation approach, and defining the measures of success. We use the ISO 9001 Quality Standard to setup quality programs. (Source: The Certified Quality Process Analyst Handbook: ASQ)
716 Tree Lodge Pkwy, Lithia Springs, GA 30122 - Tel: 678-313-5804
If you would like more information, fill out the contact form below. We will get back to you promptly
with all of the information you need.
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In order to make continual improvements in our operation and to maintain strong client relationships, we rely heavily on feedback after we complete each project. We use surveys to gather data, and it is very important to us. This information will be reviewed in our management meetings so the results can be used to meet our objectives.
Please take 5 minutes and complete this survey! It is greatly appreciated!
