Organizing With Quality In Mind was created because of many years of managing quality systems and experiencing recurring errors, processing customer complaints, and creating corrective actions that were not effective. During the root cause analysis investigation, there was a common thread, a DISORGANIZED WORK ENVIRONMENT. Companies had a lot of customers, but did not receive repeat business, new business, and eventually lost valuable employees, and customers.
The workshops are designed to address and eliminate non-value added activities by evaluating specific processes and the output of the processes. This is designed for the staff tasked with managing the quality management system (QMS), and individual process team leaders